Our “Mission”- An Inside Look at Rocket

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An Inside Look At Our “MISSION”! Rocket Plumbing and Drain of Chester County, PA has built itself on setting ourselves apart from its competitors. We pride ourselves on being able to provide our customers of Chester County and surrounding areas the most personalized experience for all of their plumbing needs and emergencies. These four characteristics of our company have allowed Rocket Plumbing and Drain to propel ourselves into another stratosphere! 

 

Mission-debbie-steve-small-business-owners-chester-county1. When you call, our OWNERS answer ! 

A lot of you may know Debbie from answering your phone calls or seeing Steve out in the field.  We pride ourselves on having the best and most personalized relationships with our customers and that starts with the first communication. When customers call with a plumbing or drain emergency and have no idea what to do, the owners and most knowledgeable people are there to answer. Our mission includes trying to communicate the most informative and helpful information to our customers at their biggest time of plumbing crisis.

 

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2. Information is the best plumbing tool ! 

At Rocket, our goal is to provide you the most effective solution to your plumbing problem. This starts with understanding why your plumbing problem is occurring and how we can help you fix it ! We take our time to walk through all of the possible solutions to your problem and explain it so that you can understand what is happening to your home or business. We want our customers to have all of the information they need to make informative decisions. We don’t just offer to make an appointment. Our goal is for you to feel “heard” and get you the best possible solution in the shortest amount of time possible!

 

learning-tips-rocket-plumber-emergency-provide3. Transparency is our goal! 

We believe in being a transparent and honest company in our core values as a business to serve our customers. In order to achieve this, we cannot supply pricing for most plumbing problems over the phone. Plumbing is a very “hands on” approach to a solution.  While we can give you suggestions and “common” solutions to problems, we cannot identify the exact solution to your issue all the time in a phone call. This is where it’s important to be transparent. Our plumbers do not go to “sales” schools like most companies, or goal is to provide real world solutions to real time problems/emergencies at your home.  We do this to show our customers that while we may not initially know what the “exact” problem is, we will come out, diagnose the issue to give you the most informed solution and the costs that go along with it. 

 

4. Quick and Speedy Scheduling ! 

emergency-plumbing-plumber-near-me-provideOur office staff, working out of Chester County, is the best around, from answering the phones to scheduling our customers! One of our top priorities is making sure that we have room to accommodate all of our customer needs. To do so, we typically make ourselves available to our customers to schedule 1-2 days from the time they call! In emergency situations, we want to get out to our customers “that day” and even sometimes within hours, you can even call us and get a virtual consult immediately! We do our best to be there for all of our customers when they need it most ! While we cannot accommodate every request our goal is to be honest about what we can do and give you the choice!

 

While we don’t have a fancy “mission” statement or “tag line”, our goal is to solve real world problems with real time solutions.  Our owners are honest, transparent and will give you the respect of their time to help and answer any and all questions you may have! You can’t ask for more than that!  See here to learn more about us!